Oopsie daisy! So, you've just hit the order button but discovered a little oopsie with your uploaded files? No worries, we've got your back!
We totally get it, timing is everything. If you happen to spot an error with your uploaded file(s) shortly after placing your order, don't panic! Give us a ring at 720-3504835 and shoot us an email at hello@tapeandtwineshop.com right away.
Why the rush, you ask? Well, we understand that your order may be so amazing that it's ready to jump right into the printing process. That's why it's super important to reach out to us ASAP to make those necessary tweaks before it's too late.
At Tape and Twine, we're here to make your printing journey a seamless and smile-inducing experience. So, if you find yourself in a file flip-flop, remember to give us a call and hit us up with an email pronto!
If you should receive a product that you are not satisfied with and would like to file a complaint, please contact us via phone at 720-350-3845 or send an email to hellpo@tapeandtwineshop.com
Hey there, shipping superstars! We wanted to give you a little heads-up about how shipping and production time frames work. It's important to remember that they're two separate things! To get the most accurate estimate for delivery, we recommend adding the "production time" and "ship time" together. And hey, all production time is measured in good ol' business days!
Now, let's dive into the nitty-gritty. Once your fantastic order is approved, paid, and fully processed, the production time officially starts ticking. If you manage to get everything in before 10 am PT, hooray! Your production will kick off on the very same day. But if it's past the 10 am MT mark, no worries! We'll get those gears in motion on the following day.
Just a small reminder, troubles with files or payment can sometimes throw a teeny wrench into the works, potentially causing delays in your order timeline. So, let's keep everything smooth sailing, shall we?
Oh, and one more thing to note – the day after we ship your order is counted as the first official day of shipping. Just a little something to keep in mind when tracking your shiny new package on its way to you!
We're here to make your shipping and production journey as smooth as silk. If you have any questions or need more info, our team is always ready to lend a helping hand.
Happy shipping and rockin' production, superstar!
We've got some exciting options for you when it comes to your print-ready files.
If you already have those magical print-ready files in your possession, you can take two awesome routes. Option one: simply upload those files directly to us. Option two: if you're feeling a bit old-school, you can even send them through the good ol' email. And hey, don't forget to choose the "proof" option so you can get a sneak peek at your masterpiece before it goes to print!
But hold on a sec, if you haven't quite whipped up your design files yet, no worries! We've got your back with our free designer tools. They're here to help you create the perfect design from scratch. And guess what? You'll receive an instant online proof to make sure it's everything you dreamed of!
Now, if you're in need of a little extra magic and want your designs created by a graphic design specialist, we've got your covered too. Our Design Services are here to make your vision come to life with the help of our talented team.
Whether you're a design master or just starting out, we're here to make the process as fun and seamless as possible. So go ahead, unleash your creativity and let us bring your designs to life
Hey there, reorder rockstars! When it comes to reordering, we've got a fun little twist for you. We'll be using those fabulous files you originally submitted, so you can keep rockin' the same awesome design that stole the show before. And hey, here's a cool thing to note: since you've already checked out the proof with your original order, we won't be offering additional proofs for reorders. It's like a fast-pass to getting your amazing goodies faster! So let's skip the waiting part and get straight to printing your reorder like a boss. Keep the good times rolling!
Hey there, reorder fanatics! We've got a super nifty option lined up for you. When it comes to reordering, you have the power to change the quantity of your awesome goodies. Want more of that goodness? Increase the quantity! Need a little less this time? Decrease it with a snap of your fingers!
But here's the dealio: if you're looking to make any other changes to your reorder, we've got to take a small detour. You'll need to place a brand spanking new order to customize anything else. It's like starting a fresh adventure and getting exactly what you want!
So go ahead, make those quantity tweaks like a boss. And remember, if you're craving any other changes, embark on a new ordering journey to bring those dreams to life.
Happy reordering and get ready for round two of fabulousness!
Ready for a quick and seamless reorder journey? Here's the secret recipe for success:
Step one: Magic login! Log into your account like a boss. It's your gateway to all things reorder-tastic.
Step two: Seek out "My Orders". Give it a little click, and voila! You're one step closer to getting those goodies in your cart again.
Step three: The grand moment arrives. Find that special order number, give it a virtual high-five, and click on it. The magic of reordering is about to unfold!
Step four: Look for the elusive "Reorder" button. Click it with finesse and feel the excitement building.
And last but not least, the final step: Give that checkout button a satisfying tap. Your reorder is officially in motion!
Get ready to relive the joy of your original order, now with added speed and ease. Happy reordering, and let the fabulousness continue!
Hey there, file maestro! We've got a little update for you when it comes to tweaking those creative masterpieces.
Now, listen up: once your order status has morphed into the mighty "Approved" or "In Production" mode, we're unable to accept any new files. It's like a locked door to keep our printing process flowing smoothly.
Here's the juicy part: once those files are approved, the charges will be all set to go and your order will whisk away to the magical land of printing. It's like hitting the "go" button and watching the enchantment unfold before your eyes!
So remember, put those finishing touches on your files before they receive the stamp of approval. Once they do, we'll take care of the rest, bringing your creations to life!
Get ready to dance with joy as your orders come to fruition. Keep creating and let the printing magic commence!
Attention, digital virtuosos! We've set the stage for you to shine, but we've got a little limit to ensure everything runs smoothly.
Here's the deal: the maximum file size for uploads is 50MB, or in other words, 50 glorious megabytes per file. You've got some wiggle room to showcase your creativity within this limit.
Now, before you hit a roadblock, hold your worries! If your files simply refuse to be compressed to fit within this 50MB boundary, don't fret. We're here to save the day.
Reach out to our trusty support team and they'll have a bag of alternative options ready for you. We'll find a way to bring your mighty files into the spotlight, no matter the size!
So, get those masterpieces ready, embrace the 50MB rule, and know that we've got your back if you need a little extra help. Let's make digital magic together!
Listen up! We've got the inside scoop on the smoothest way to submit your precious creations to us. Brace yourself for the simplicity of it all!
Picture this: you're on the order form of your chosen product, and the magic is about to unfold. Take a deep breath and get ready to make that upload button shine!
With the grace of a digital ninja, you'll be able to effortlessly upload your print-ready files right where they belong. It's like a match made in file-heaven, where your genius meets our printing prowess!
So, gather your finest digital works of art, navigate to the order form, and let those files fly. We're eagerly waiting to bring your visions to life, one upload at a time.
Get ready to witness the power of simplicity as you embark on your file-uploading adventure. Let the creativity soar, and let's make some astounding prints together!
Attention, design enthusiasts! We've got some essential tips to ensure your creations are as flawless as can be. Take note, because we're about to dive into the world of trimming and cutting shifts!
Now, here's the deal: borders can be a bit mischievous when it comes to cutting shifts. We wouldn't want your masterpieces to suffer from uneven borders, would we? Of course not!
Picture this: You've poured your heart into a stunning design, and then, alas, the trimming line doesn't align perfectly. Suddenly, those borders can go wonky, and we can't have that!
Especially for smaller gems like business cards, even the slightest half-millimeter cutting shift can make those borders look a tad uneven. And we know that perfection is your middle name!
When designing, we recommend you take a step back from the borders to ensure accuracy in cutting.
So, embrace the marvelous world of trimming lines and cutting shifts. Trust in our printing mastery, and let's create designs that will dazzle and delight, right down to the last millimeter!
Calling all Adobe aficionados! It's time to unleash the power of your settings and ensure a flawless viewing experience. Get ready to dive into the world of overprint preview!
First things first, take a peek at your settings in Adobe Acrobat Reader and/or Adobe Acrobat Pro. Make sure that overprint preview is turned on, my friend. Trust us, it's a game-changer!
Why is this important, you ask? Well, if your file has any spot colors or sneaky transparency blending effects, overprint preview will be your knight in shining armor. It's the key to accurately seeing those mesmerizing mixing of transparencies with spot colors. Trust us, you don't want to miss out on that magic!
And you know what we highly recommend? Always having your Adobe Acrobat settings default to overprint preview on. It's like having a virtual guarantee of flawless display each time you enter the enchanting realm of PDFs.
By flipping that overprint preview switch, you're not only ensuring accurate viewing, but you're also magically changing your settings to high-resolution display. It's like having front-row seats to the visual extravaganza that is your PDF!
One important sidenote: Our Online Proofing System may be incredible, but sadly, it won't show any of the issues mentioned above. So, rely on the prowess of your Adobe settings to bring those hidden quirks to light.
So, fellow Adobe enthusiasts, dive into those settings, embrace the power of overprint preview, and unleash the beauty that is your PDF! Let's make sure every detail shines with perfection, and showcase your creations in all their glory. Happy viewing!
Ah, the perplexing world of PDFs and their unpredictable colors! We've all been there, haven't we? But fear not, for we have the answers to unravel this mystery.
Let's talk about overprinting, the wizardry behind those inaccurate or missing colors. You see, it happens when a file is designed with two or more colors coming together to create a magical third color. Instead of wiping out the bottom layers, they combine their powers to dazzle us with a whole new hue!
But here's the catch: sometimes, when you open that PDF file, the colors may not quite match up. It's like they're playing hide-and-seek or doing some acrobatics.
But worry not, brave adventurer! We're here to guide you through the maze. It all starts with checking your settings in Adobe Acrobat Reader or Adobe Acrobat Pro (the trusty sidekicks of PDF viewing).
Make sure that overprint preview is turned on, my friend. It's like a secret decoder ring that reveals the true colors within. With this feature enabled, you'll have a clearer view of those marvelous mixtures and avoid any color confusion.
So, next time you encounter a stubborn PDF with inaccurate or missing colors, remember the power of overprinting. Embrace the magic, check those settings, and let's uncover the true colors that lie within. It's time to turn those curious hues into a symphony of visual delight!
Calling all design enthusiasts! We've got some exciting news for you. When you upload your files on our website, get ready to experience the magic of an instant proof!
Think of it as a sneak peek into how your designs will come to life. This nifty little preview will show you an image of your creations, giving you a chance to marvel at their print-readiness.
Now, this part is crucial, my friend. Take a moment to review your files with a discerning eye. Ensure that every detail is on point and ready to be transformed into a work of art.
Once you're satisfied with the instant preview, and everything looks right as rain, it's time for the ultimate decision. Give that "approve" button a confident click, and your files will be whisked away to the land of print without any further file checking.
So, embrace the power of the instant proof, and let your designs shine like never before. It's time to take that leap of faith and see your visions become reality. Happy uploading!
We have a golden rule to share with you that will ensure your artwork shines with the brilliance it deserves. Are you ready?
Here it is: avoid the temptation of copying and pasting images from any website, even if they're your very own masterpieces. Trust us, it's for your own good.
You see, those web-trotting images often have low resolution, like pixelated pixies that don't quite hold up in the realm of high-quality printing. We want your creations to dazzle with all their glory, so let's leave those blurry blights in the digital dust.
Oh, and here's another friendly reminder: beware of the Copyright Monster! Using content from websites that don't belong to you can lead to printing complications. We want to save you from any legal entanglements, so let's keep things smooth and hassle-free.
Instead, let's embark on a grand adventure in creativity. Bring forth your own high-res wonders or secure proper permissions for any external elements you need. With this approach, your artwork will flourish and dance upon the canvas with a vibrancy that is truly unparalleled.
So, dear artist, wield your brush of caution and create magnificent prints that stand the test of time. Let's keep those low-resolution imps at bay and embrace the path of high-quality artistry!
Tape and Twine maintains the right to decline printing requests for certain types of content. This includes adult content (although artistic material is accepted), copyrighted material, discriminatory material, FDA material, and currency designs.
We prioritize maintaining a professional and inclusive printing environment. If you have any questions or concerns about the types of content we do or do not print, please feel free to reach out to us for further clarification.
Attention all color wizards and designers! We have a colorific update for you. When it comes to printing, we mainly work our magic in the enchanting realm of CMYK.
Now, here's where you come in. We need you to sprinkle your art files with the correct CMYK color codes. Imagine it as a secret language between your creations and our printing machines. Together, we'll create a masterpiece that's nothing short of spectacular!
But wait, there's more! Some special items have the power to be printed in specific PANTONE® colors. To unlock this enchanting option, simply head on over to our website and use the quoting feature. If you prefer a more personal touch, reach out to us at 720-350-4835, and our color experts will be delighted to assist you.
So, dear artists of hues, it's time to wield the power of CMYK color codes and create wonders that will make eyes sparkle with delight. Let's bring your visions to life in vivid and breathtaking colors. The realm of printing is awaiting your magical touch!
Borders are not advisable because they may appear uneven on the final product due to potential shifting during the cutting process.
To ensure legibility, the recommended text size varies depending on the font in your file. As a general guideline, we advise using a font size of at least 8 pt. for most fonts. If you're uncertain, it's helpful to print a sample from your home printer to evaluate the font size and decide if any modifications are needed.
To ensure optimal print quality, it is recommended to create your original file at a resolution of 300 dpi, unless it is intended for signage, in which case 150 dpi is acceptable. It's worth noting that images sourced from the internet typically have a low resolution of 72 dpi and may appear pixelated when printed. If you are purchasing an image, be sure to choose a high-resolution version with a minimum resolution of 350 dpi.
When an image has a low resolution, it means there are fewer dots, pixels, or lines per inch. As a result, the print quality is compromised, lacking sharpness and fine details. On the other hand, a high-resolution image with a higher density of dots per inch or pixels per inch produces a clearer and more detailed print.
For optimal results, it is recommended to create your original file at a resolution of 300 dpi, except for signage, which can be created at 150 dpi.
You must extend all images all the way to the bleed lines to avoid any uneven borders or white lines on your image when your product is trimmed.
In the printing process, a bleed is the area of the product that will be removed during the final cutting stage. To accommodate this, we print your product on an oversized sheet and then trim it down. It is important to extend your images beyond the trim line to provide a margin, known as the bleed. This prevents any white borders from appearing on your final printed product. In our templates, the bleed line is marked in grey, and we strongly encourage you to use them to ensure proper bleed in your files.
Please follow these guidelines for a quick check of your files:
Text size: Make sure the text is legible and properly sized.
Accuracy and spelling: Double-check that all information is accurate and there are no spelling errors.
Image clarity and DPI: Verify that your images are clear and meet the DPI (dots per inch) requirements. It is crucial to set all elements to a resolution of 300 to 350 DPI unless specified otherwise. Images sourced from the web often have low resolution, which may result in blurry or pixelated prints.
Suggestions for preparing your files:
Grey Bleed Line: Ensure that all background elements extend to the bleed line to prevent unwanted white borders.
Red Cutline: Borders may experience cutting shifts, so it's not recommended to use them.
Green Safety Line: Keep all text and images within this line to avoid potential trimming.
Note: Due to possible cutting shifts, it's best to avoid printing designs with borders. However, if your design contains a border, ensure it falls within the safe zone guidelines and extends to the edge of the bleed line.
File Orientation: Select the proper orientation on the order form to match your files (horizontal or vertical). When uploading files, please note that the right side of your "Front" file aligns with the left side of your "Back" file when printed.
Fonts: Flatten your files and outline all fonts to eliminate the possibility of font variations. Alternatively, you can save your files in JPG or TIF/TIFF formats.
File Types & Color Mode:
Accepted file types: TIF, TIFF, EPS, AI, PSD, BMP, GIF, JPG, PNG, and PDF.
For print files, use CMYK color mode unless otherwise specified.
If using an AI file, ensure all images within the file are properly embedded or linked.
Please be aware that we do not print copyrighted material, discriminatory material, FDA material, or any form of currency. We reserve the right to reject services without disclosing a reason for objectionable content. Approval of all files is subject to our discretion.
To access your receipts online, go to your account and navigate to the "My Orders" section. From there, choose the specific order you need a receipt for. Scroll down to the bottom of the page and click on "Print Invoice" to generate the receipt. If you have any other transaction-related inquiries, please reach out to our customer support team.
Pricing for all products, quantities and paper stocks are available directly on our website. Visit each products order page and select the different print options until you see pricing for your order based on those specifications.
Calling all quantity seekers! We've got a special message just for you. Brace yourself for some pro-tips on how to unleash your ordering potential.
Now, listen up: if you've got a hankering for a quantity that's not listed on our dazzling website, fear not! There are a few ways to make your wish come true.
Option one: Look up high, way up high! There, at the top of the page, you'll find a magical button called "Request a Quote." Give it a gentle click and watch the miracles unfold.
Option two: Seek out the superpower of "Quote Product" on the page of the item that's caught your fancy. Click it, and just like that, you'll enter a world where unique quantities are within your reach.
Option three: Cut to the chase and reach out to our extraordinary team directly. They're like behind-the-scenes wizards, ready to assist you and provide the necessary support to fulfill your order dreams.
So, whether you choose option one, two, or go straight for three, rest assured that we're here, brimming with joy to help you every step of the way. Let's turn your desired quantities into a reality. Reach for the stars, and let's make amazing things happen!
Eager shoppers, get ready to dive into the wonderland of our products! With a vast selection to choose from, you're sure to find the treasure trove that suits your needs.
Now, here's the exciting part: once you've discovered that perfect item, it's time to work your magic with our system. We'll lead you through the creation of a free account, and voila! You're ready to unlock the wonders of ordering.
With your fabulous account now in the works, you'll be whisked away into our seamless ordering process. It's like riding a digital carousel of ease and efficiency, with all the excitement you crave!
The best part? Once your account is set up, you'll have the power to easily track and reorder your items. It's like a superhero ability, allowing you to breeze through the ordering process and relive your favorite product moments again and again.
So, dive in, create that account, and start experiencing the joy of seamless ordering. We're here to help every step of the way as you create and recreate to your heart's content!
At Tape and Twine, we believe in delivering top-notch satisfaction to our valued customers. That's why we proudly offer a 100% satisfaction guarantee specifically for first-time retail customers or first-time issues on orders made through our website, with a subtotal of up to $50.
Here's how it works: If you meet the criteria as a first-time retail customer or first-time issue and find yourself not completely satisfied with the printed product, simply let us know within six (6) business days from the date of pick-up or delivery. You can then return the product to us, and we'll provide you with a one-time full refund of the printing cost, no questions asked. Please bear in mind that any shipping expenses associated with the return will be your responsibility.
Now, we understand that sometimes circumstances may not fall within the above refund criteria. In these cases, we want to be transparent and let you know that all sales are final. Tape and Twine does not offer refunds or credit for any orders unless we, at our sole discretion, cancel the order.
We value your satisfaction and strive to make every order a success. Experience the peace of mind that comes with our satisfaction guarantee at Tape and Twine.
There are a few possible reasons why your credit card may have been declined, such as typing errors, insufficient funds, or incorrect expiration dates. If this happens, you will receive an email notification to alert you about the issue. For further assistance, please contact us directly at 760-699-8889.
In addition, it is recommended that you get in touch with your credit card provider for further guidance.
Once your order is approved, we will process the payment and charge your credit card. You will notice a status change from "Unpaid" to "Paid".
Please note that all sales made on our website are considered final. However, if you come across any issues with your files before your order is approved and paid for, you may have the option to cancel it through the "My Account" section. If the "Cancel" option is not available, it indicates that your order is already in production and cannot be canceled.
If you encounter any problems or if you change your mind about the item, please get in touch with our customer service team for further assistance.
In each order, we include a varying quantity of extra prints. If you happen to notice press marks on a small number of prints, typically ranging from 10 to 50, it is highly likely that these are the extra prints.
Please note that we do not make any corrections or changes to the files you provide us under any circumstances. We strictly print from the files you submit, assuming they are already "print-ready". However, we do offer Design services as an option for an additional fee. It is important to be aware that making alterations to regular, non-Design Service orders may cause unintended changes to your files. We want to ensure that the final product meets your quality expectations.
Although we do not offer a 100% color match guarantee, we strive to achieve an 85% color match to industry standards using our printing method.
For a more precise color representation, we suggest converting the colors in your file to CMYK mode. Please be aware that we cannot be held accountable for the colors chosen during the design creation process. If you believe there has been a misprint with your order, please log into your account to report an order issue.
While we make every effort to ensure consistency in the quality and thickness of our paper stocks, it's important to acknowledge that some stocks may have slight variations. These discrepancies can be attributed to factors beyond our control, such as variations among manufacturers and potential material shortages.
Yes! You're welcome to order online, by phone or by email.
Phone - 720-350-4835
Email - hello@tapeandtwineshop.com
Or stop on in and let us help you!
Production time is the time it takes to print, cut and prepare your order before shipping out. Keeping in mind, there are always multiple orders being processed at any given time.
Don't worry if you don't have a design program! We offer our convenient Online Designing service for exactly this situation. Our tool provides you with a variety of design elements to assist you in creating your design from scratch if you prefer. Alternatively, you can choose from our selection of pre-designed templates and simply upload your logo, text, and images to complete the design. If you'd rather have our team handle the entire design process, you can select the "Hire a Designer" option when placing your order.
